starface.de
References
ID Servicepoint
ID Servicepoint GmbH is a service provider for various identification systems. “STARFACE enthuses...
Features
Core Features
- Voicemail box
- Call redirection
- Mobile phone integration
- Fax to e-mail
- Fax from desk (Fax print driver)
- Unified Communications
- Music-on-hold
- Outlook integration
Basic Features
- Dropping zone
- Call waiting
- Call waiting indication
- Call waiting rejection
- Call waiting answering
- Call waiting disabling
- Call rejection
- Answering Machine see voicemail
- Call lists
- Answered calls
- Calls in absence
- Calls on voicemail box
- Anonymous calls
- Call variations see time groups
- Call forwarding per direct dial with S2M
- Redirections (permanent, busy, unanswered) for internal and external numbers
- Announcement before answer
- Auto-Attendant (interactive call management)
- Automatic provider line setting
- Automatic call answering (internal and/or external)
- Busy keys
- Busy on busy
- Call queue (Module)
- CLIP no screening with S2M
- CLIP-dependent call redirection (Module)
- Computer Telephony (CTI),TAPI 2.1
- Connection of DECT stations via IP with handover
- Service indication setting per end device
- Three party conferences
- Broadcast (both group and users)
- Remote settings (call redirections, primary phone, register, unregister)
- Follow-me (PIN secured)
- Company phone book
- Personal phone book for each user
- Function keys (Support for Snom, Polycom, Aastra)
- Call data record and analysis
- Data export as csv file
- CDR including start, duration, internal/external, core data, user, provider, service (telephone/fax/data), direction (incoming/outgoing/combined), call initiation (direct/redirected/forwarded), line
- Call holding
- Call pick-up
- Hot Desking, login on different telephones
- Login/logoff on telephones by PIN input
- Group login/logoff on telephones by PIN input
- Login/logoff on telephones by PIN input
- Wake-up call
- Internal ISDN with direct dial and ECT Explicit Call Transfer – perfect for Unified Messaging systems (UMS)
- Internet telephony (SIP-Trunking (DDI), SIP device connections, SIP multi-device connections, SIP standard RFC 3261)
- IP address detection over USB port
- Key figures for system performance indicators with standard end devices
- Keypad dialing
- Configuration over web browser, remote configuration
- Transfer of dial key settings and labels
- Short dial
- Least Cost Routing/Automated Route Selection (LCR/ARS), can be disabled
- Call brokering
- Mixed services (PRI/BRI/SIP/PSTN)
- Night switch see Time groups
- Emergency numbers, editable
- Call parking
- Call Pick-up
- Selective call-grabbing by key combination
- General call-grabbing by key combination
- PIN locked dialing
- Inquiry call
- Inquiry call on busy
- CLIP and CLIR also on analog phones
- Dial plan with 1 to 5 ciphers, also mixed
- CLIR for external calls
- CLIP-dependent redirections to defined targets
- Collective line (linear, static, parallel)
- Logging off from the collective line
- SIP see Internet telephony
- SIP provider selection over LCR/ARS, phone book
- SIP end devices (Snom, Aastra, Polycom, SIP-ATA)
- SNTP-Server (time server – synchronizing time on all clients in the network)
- Blacklist for outgoing calls (Module)
- Filters for blacklist of incoming calls
- Lock for the user interface (effects system menus, phone menus not effected),
- of the phone book
- of the function keys
- Day/Night switch see time groups
- TAPI 2.1 Microsoft , no Multiline-TAPI
- Group function keys
- Phone book
- Disconnecting
- Forwarding
- Blind transfer of calls
- Transfer after answering
- Variable switching (day/night/holiday etc.)
- VIP call with specific call indication
- Voice over IP with IP system phones , DECT over IP base stations, W-LAN phones
- Voicemail-Box
- Adjustable soft keys for voicemail box check
- PIN lock
- Multiple announcements per box, individually recordable and selectable (also automatically, time scheduled)
- E-mail with attached recording on received messages
- acoustic user menu German, English
- Group boxes
- Indication with info light
- Music-on-hold (MoH) external
- Music-on-hold (MoH) internal,
- Forwarding of second call
- WLAN-SIP-phones registering (e.g. Nokia N80)
- Time groups (day/night switch)
Voicemail
Call Redirections
Function Keys
Address book
Interactive Call Lists
Interactive Call Manager
Moderated Conference Rooms
Status Indication on IP Phones
Configuration of IP Phones
Webphone
- Administration of settings via a comfortable web interface
- Unlimited number of voicemail boxes
- Unlimited number of announcements
- Assignment of voicemail boxes to one or more users
- Assignment of voicemail boxes to one or more groups
- Assignment of unlimited number of voicemail boxes to groups and users
- Voicemail check over web interface
- Voicemail check over telephone
- Sending of voicemails by e-mail
- Simple system of rules (Action on: Busy/after time span)
Call Redirections
- All user related internal/external call numbers can easily be redirected over the web interface
- All group related internal/external call numbers can easily be redirected over the web interface
- Unlimited number of internal and external numbers as redirection targets
- Redirection to voicemail box
- Activation and deactivation of configured redirections over the web interface
- Comfortable setup of additional redirections in the web interface
- Simple system of rules (Redirection on: Busy/after time span)
Function Keys
- Individual assignment as target dial key with internal or external targets
- Status indication of internal callers (unregistered/ free / busy / ringing)
- Pick-up of incoming calls by mouse-click on target key
Address book
- Separation of private and public contacts
- Name resolving from address book
- Assignment of short dial number
- Click and Dial from address book
- Alphabetical order of contacts
- Search function
- LDAP interface
- Active-Directory interface
Interactive Call Lists
- User specific and group specific display of all calls
- Standard filter: incoming / outgoing / answered / missed
- Standard filter: all / today / yesterday / this week / this month
- Call back by Click and Dial straight from the list
- Indication of received voicemail (with audio function)
- Name resolving of caller - if possible
Interactive Call Manager
- All interactive elements are accessible right over the web interface – NO installation of additional client software required
- Interactive display of every incoming, outgoing call and calls on hold
- Display of all available details for the corresponding call (call number, line, name, address, etc.).
- Direct forwarding of incoming calls (Call Deflection) to other users, groups or voicemail box
- Inquiry call and transfer (forwarding after inquiry)
- Brokering by mouse-click
- Initiation of spontaneous conference right from the active call
- Call initiation via address book entries, keyboard or keypad
- Status indication of internal call members on forwarding
- Call recording
- Redial list
Moderated Conference Rooms
- Unlimited number of virtual conference rooms
- Definition of one or more moderators
- Configuration and management of conference rooms over the web interface
- Assignment of an internal or external call number for each conference room
- Individual naming for each conference room
- PIN for access control
- Invitation assistant
- Automatic sending of invitations per e-mail (containing login information)
- Activation/deactivation of conference rooms
- Recurring conferences / time-scheduled
- Interactive interface for moderators
- Interactive interface for participants
- Automatic invitation call function
- Visualization of registered participants in the web interface
- Visualization of participant status in the web interface
Status Indication on IP Phones
- snom 190
- snom 320
- snom 360
- snom 370
Configuration of IP Phones
- Setting of function keys
- Query of central phone book
- Auto-configuration of phones by the server
Webphone
- Browser plug-in for WindowsXP to place and receive calls in the web interface without additional hardware (requires Java Runtime 1.5)
Testimonials
“STARFACE has optimized our communications infrastructure. We’ve been saving time and money ever since.”
Matthias Maschlanka,
CommCompany
