The CTI connector for STARFACE PBX in combination with the CRM system info@hand createsa sustainable optimization of communication processes in marketing, sales and support.

Right with the ringing of the phone, the key information for the caller – e.g. name and associated company – is present in info@hand. This provides the user with access to all essential CRM details like projects, offers, bills, etc. and the opportunity to take down notes for the call. So, the fellow staff are able to take standard measures much earlier and can open and process customer-specific data by a few mouseclicks. This time efficiency will sustainably improve customer service and every day routines.

The seamless integration of the CTI connector for the STARFACE phone system into info@hand needs no further installation of software components or add-ins on client computers and no adjusting to another user interface.

Further information

STARFACE info@hand Connector is an external integration and distributed by visual4. The connector links the CRM and productivity software info@hand with STARFACE. STARFACE info@hand Connector is not part of STARFACE PBX and can purchased over visual4 .