Telephony features included in Salesforce? STARFACE makes it possible, at no extra expense!
Never misdial or forget phone numbers again. Identify each caller before you take the call. Archive phone calls instantly. Save precious time. The STARFACE Salesforce Connector will speed up your communication processes and simultaneously optimize the efficiency of your CRM system.

Save precious time with the STARFACE Salesforce Connector:

• Overview of inbound and outbound calls: Check your call list and be informed about each phone call’s status and history (date, time, call duration, subject).
• Always know who tried to reach you: Missed phone calls will be stored and displayed with the appropriate Salesforce record
• Increase the number of callers handled in a given time: Have all relevant customer information you need at hand at the time you take or make the call.
• Easily update and keep track of your customer data - Enter all relevant information during the phone call (complaints, requests, issues) into the corresponding memo sheet
• Convenient telephony: Take advantage of the included soft phone - Grab your headset and be ready to call!

The STARFACE Salesforce Connector depends on the STARFACE Client for Windows. Both are included in the STARFACE Integrations Installer.
Free download STARFACE Integrations Installer

Below are links to the manuals for both configuration and usage of STARFACE CTI in Salesforce.

Administration manualUser manual
These documents plus the configuration file STARFACE-Salesforce-Callcenter.xml as package for download:

STARFACE-Salesforce-Connector.zip 1.49 MB