Simplify your daily telecommunications with STARFACE and simultaneously optimize the efficiency of your SugarCRM system.
STARFACE is a telecommunications system that fully supports telephony and computer integration. The ideal telephony solution for companies that are working with the CRM tool SugarCRM. By offering the suitable integration in SugarCRM, STARFACE will boost your telecommunications – fast, easy and all inclusive!

STARFACE allows employees to work directly with SugarCRM when making phone calls (screen pop-ups, click-to-dial, call notification) and enables them to immediately document the interactions between them and their customers. Easily benefit from a unified solution that connects all your employees, speeds up your communication processes, improves customer retention and boosts your company’s productivity. With the STARFACE SugarCRM Connector, we offer you and your employees a powerful telecommunications system for the quick realization of efficient and customer-oriented communication within your company.

• Signaling of inbound calls: Quickly identify who’s calling you before taking the call.
• Signaling of outbound calls: Initiate a phone call with one click on a SugarCRM contact and access the complete customer profile at the same time.
• Increase the number of callers handled in a given time: Have all relevant customer information you need at hand at the time you take or make the call.
• Eliminate the burden of manually accessing records: Customer info in SugarCRM automatically pops up on inbound calls and outbound calls.
• Never misdial phone numbers again: Save precious time -  Call your customer by clicking on a phone number inside the SugarCRM record .
• Archive all your phone calls instantly: Keep track of all real-time records of customer interactions.
• Overview of inbound and outbound calls: Check your call list and be informed about each phone call’s status and history (date, time, call duration, subject).
• Easily update your customer data - Enter all relevant information during the phone conversation (complaints, requests, issues) into the corresponding memo sheet.
• Never forget your homework again: All taken notes of your phone conversation will get stored automatically (tasks, priorities, deadlines).
• Direct access to identical information: call-related data will be archived centrally, all employees have direct access to it.

Administration manual for STARFACE SugarCRM ConnectorUser manual for STARFACE SugarCRM Connector