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STARFACE Awarded
Top IT-Lösung 2011

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mSALES GmbH is one of the leading developers of online interactive entertainment products and...

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New in STARFACE 5

Even more Comfortphoning with iFMC and **

With iFMC you are reachable over your system phone numbers on cell phones or external call numbers at the same time. Simply enter the call number to which iFMC should connect to.

Simply put a phone number on which you want to receive calls over iFMC. The use of iFMC can be scheduled individually for the days of the week and time ranges.
Even outbound calls via iFMC numbers/devices are possible from the STARFACE user interface and from CTI clients and connectors.
By typing ** during a call, you hand the connection over to your other phones and you can continue the conversation on the desired device. Over iFMC, this may even be your smartphone.
To start a consultation call and transfer to a co-worker during a conversation, type *2. In combination with iFMC, this will also work on your mobile phone.

Key features

Design and features of the function keys in the user interface have been extended by details of calls and callers, user avatars, presence messages, status of forwardings and chat, contact information and …

As you prefer

Preferences for fax transmission reportsTo keep better track of your fax messages, you can now create and receive transmission reports by e-mail.
The list menu offers adding and hiding single columns. Flexible adjustment of column width by mouse drag Changing the order of columns by drag and drop

List windows feature multiselection of entries and extended filter options. The number and order of columns can be set independently for each window.

Preset and customizable time filters Marking multiple entries by dragging the mouse Deleting multiple selected entries over the context menu
View and behavior of function windows can be individually customized.
  • For each function window, you can adjusts its behavior when deleting items.
  • Hide rarely needed buttons in the main menu bar.
  • Several windows feature function specific view options.

Function key configuration by drag and dropThe setup for function keys has been embedded in the user preferences as well. In addition, administrators may enter and modify each user’s keys configuration via the administration interface.
File upload of an Avatar image for function key representationEnhance your profile with an Avatar for representation on BLF function keys.

More security

The new area Security (Security Advisor) meets the thread of hacking attempts over SIP phone accounts. Password policies, automatic checking and changing of passwords plus a filter system for IP addresses protect the phone system from unauthorized access.
Security settings for SIP accounts Security filtering with automatic whitelisting of unsuspicious, registrated IP addresses
The IP filtering analyzes the patterns of network request in order to distinguish between unsuspicious and attacking clients and automatically puts the related IP addresses on a whitelist or blacklist.
Extended settings for common credentials to access phones of particular manufacturersFor phones from manufacturers officially supported by STARFACE, you can define uniform access credentials to be deployed over autoprovisioning. This prevents unwanted modifications of device configurations by unauthorized users or external persons.

New options

Selections for a PDF export of the fax journal containing failed transmissionsThe transmission data of all sent faxes remain stored for the fax journal export – including messages already deleted over the user interface. The fax journal may be exported as CSV or PDF file.
New group options Software Fax2Mail and chat groupThe new grop strategy Software Fax2Mail sends fax messages to the members’ individual e-mail addresses.
Changing the order of called members of a call-hunting groupThe order of called members of Call-Hunting groups can be modified by drag and drop.
The new chat option for all group types offers Instant Messaging with all group members at the same time.
The administration of user account now features access to the function key settings of each members and to his iFMC configuration. Administrators now can observe the system-wide DND state from the users list and change it in the corresponding profile. The settings for user permissions have been extended by the new features of the function keys and iFMC.

Editing a user’s key configuration in the user administration The system-wide DND function can be modified in the user administration. The user list indicates the enabled DND function of the users. The extended user permissions for function keys and iFMC

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Testimonials

“With a mouse click, you can forward calls, arrange a conference call, activate a call diversion. Complicated manuals or misdialling numbers are history, STARFACE simplifies our daily telecommunications processes.”

Jürgen Lamprecht,
Lamprecht Rechtsanwälte
Jürgen Lamprecht