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Prise en charge

Lun-ven 8 h to 18 h
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Gestion des commandes

Lun-ven 8 h to 16 h 30
bestellung@starface.de Demande RMA

Our Services

  • Qualified partners with running support contract get free support during office times on Mondays to Fridays between 8:00 a.m. and 6:00 p.m. (not on holidays) through STARFACE Tech Wiki and STARFACE Tech Forum as well as by contact form, phone or remote support tools.
  • If you prefer the chargeable STARFACE on-call duty outside business hours, please book this service over sales.

Starter Certified-, Advanced-, Excellence-Partner
Support channels

Support tech wiki
Support tech forum
Contact form
Telephone -
Remote service tool -
On-call service
chargeable chargeable



RMA



Support services

Administration support for system maintenance
Failure analysis of STARFACE software on a STARFACE system
Failure analysis of devices supported by and purchased from STARFACE
Corrections of misconfigurations
Configuration adjustments
chargeable chargeable
Configuration of telephones chargeable chargeable
Measures incorporating functionalities, devices or third parties not officially supported by STARFACE chargeable chargeable