Service Center

Here you will quickly find help with all questions relating to our STARFACE product, warranty processing for all hardware purchased from us such as appliances, telephones and headsets, etc., as well as our support services.

Open support ticket

Support Services

  • Customers with a pending support contract benefit from a variety of services: From assistance on setting up the PBX to user questions in every day work.
  • Are you planning your installation or migration on a weekend or outside service hours? No problem, just book our on-call-service and a dedicated agent of STARFACE GmbH will assist your project outside working hours.

Overview support services

Order Process Management

OPM takes care of orders, shipping dates, billing and shipping of exchange hardware.

  • You may reach our OPM via e-mail to
  • Please refer to the RMA enquiry form for complaints on defunct hardware.