Support Services

Our Services

  • Qualified partners with running support contract get free support during office times on Mondays to Fridays between 8:00 a.m. and 6:00 p.m. (not on holidays) through STARFACE Tech Wiki and STARFACE Tech Forum as well as by contact form, phone or remote support tools.
  • If you prefer the chargeable STARFACE on-call duty outside business hours, please book this service over sales.
Starter Certified-, Advanced-, Excellence-Partner
Support channels
Support tech wiki
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Support tech forum
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Contact form
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Telephone -
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Remote service tool -
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On-call service chargeable chargeable
RMA
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Support services
Administration support for system maintenance
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Failure analysis of STARFACE software on a STARFACE system
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Failure analysis of devices supported by and purchased from STARFACE
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Corrections of misconfigurations
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Configuration adjustments chargeable chargeable
Configuration of telephones chargeable chargeable
Measures incorporating functionalities, devices or third parties not officially supported by STARFACE chargeable chargeable